Contact Center HR Advisor Junior (Temp for 1 month)

World-leading agribusiness company committed to improve global food security.

Buscamos:
Administration or HR student
Advanced Level of English.
At least 1 year of experience in similar positions, in customer facing services.

Objetivos de la posición:
Handle, research, and resolve client requests from the broad range of service channels
Be knowledgeable and confident in Tier 0 in order to advise and support clients seeking “know how”
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area
Ensure any follow-up work related activities are completed to agreed timescales
Answer general questions, provide education, and offer service to clients in a professional and courteous manner.
Achieve productivity and quality performance expectations outlined by service metrics
Support additional duties (e.g. tier 2) as necessary in high volume periods