Software Support

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.


SQL knowledge is required.

Advanced computer software skills.

Good written and verbal communication skills.

Ability to handle multiple projects simultaneously.

Ability to work under pressure.

Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus).