SYNGENTA: Contact Center HR Advisor Junior (Temp for 6 months)

World-leading agribusiness company committed to improve global food security.

Requirements:
Administration or HR student
Advanced Level of English.
At least 1 year of experience in similar positions, in customer facing services.
Possition temp for 6 months.
Working schedule: Monday to Thursday from 11 a.m. to 8 p.m. and Fridays from 11 a.m. to 5 p.m.

Responsibilities:
Handle, research, and resolve client requests from the broad range of service channels.
Be knowledgeable and confident in Tier 0 in order to advise and support clients seeking “know how”.
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area.
Ensure any follow-up work related activities are completed to agreed timescales.
Answer general questions, provide education, and offer service to clients in a professional and courteous manner.
Achieve productivity and quality performance expectations outlined by service metrics.
Support additional duties (e.g. tier 2) as necessary in high volume periods.